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    2. Centric Digital

      Results

      Getting Certified has Several Benefits & Significant ROI

      Attaining your J.D. POWER MOBILE APP CERTIFICATION measures your performance based on Voice of the Customer, justifies mobile investment, influences consumer choice, signifies industry leadership, celebrates team efforts and successes, and gives the opportunity to co-brand award announcements.

      JD Power collage

      J.D.POWER MOBILE CERTIFICATION

      Certification Requires Achieving Two Standards

      J.D. Power Voice of the Customer Evaluation

      Score in the 80th Percentile of Companies Reviewed

      Customers share their insight and opinions on your mobile app to answer if they feel your mobile app is high performing

      Centric Digital DIMENSIONS Mobile 250

      Score in the 80th Percentile of Adherence to Best Practices

      Our DIMENSIONS scan answers whether or not best practices are in place to sustain a high level?of performance

      DIMENSIONS

      Centric Digital DIMENSIONS powers the Mobile App Expert Evaluation

      Centric Digital evaluates the mobile application using the 250+ best practices most predictive of mobile experience excellence.

      DIMENSIONS chart showing Mobile score

      EXPERIENCE

      FROM INTERACTION DESIGN TO LOYALTY PROGRAMS

      Categories include website usability, content, branding, site organization, navigation design, user interface design, visual design, responsiveness, personalization...

      CHANNELS

      FROM SEARCH TO SOCIAL

      Categories include organic search, social media, email, paid media, customer service...

      PRODUCT

      FROM MOBILE APPS TO WEB SECURITY

      Categories include web features, industry-specific features (banking, healthcare, etc.) Android, iOS...

      PLATFORM

      FROM CRM TO ANALYTICS

      Categories include CMS, CRM, e-commerce platform, social management, marketing automation, API development, IoT...

      PROCESS

      FROM CHANGE MANAGEMENT TO DIGITAL LEARNING

      Categories include strategy, channel management, communication, digital culture (agile, data-driven), program management, product development...

      PEOPLE

      FROM DIGITAL SKILLS TO ORGANIZATIONAL STRUCTURE

      Categories include: skills, digital charters, culture, team structure, learning, leadership, resourcing...

      Voice of the Customer

      Understand What Your Customers are Saying

      Measure and report mobile app performance with Voice of the Customer data and best mobile best practices to meet customer expectations.

      Identify Gaps

      Setup Future Mobile Success

      The Mobile App Certification program positions you to identify gaps and opportunities and prioritize initiatives for your mobile roadmap.

      Certification Status

      Strategic Alignment

      Define the Next Step in Your Vision

      Validate your Mobile app experience, mobile roadmap, and operations roadmap. Focus budgets and teams to key mobile initiatives.

      Leadership and Accolades

      Solidify Industry Leadership

      J.D. POWER MOBILE APP CERTIFICATION signifies a commitment to your customers and stakes a claim on leadership in mobile.

      Applaud Achievements

      Recognize Teams and Individuals

      Celebrate your company's efforts and people internally and in industry circles.

      Brand Association

      Showoff Your Mobile App with J.D. Power Co-Branding

      Gain external recognition and influence customers by co-branding with J.D. Power on your marketing materials.

      可以赢钱的炸金花